Hong KOng Tourism Center

I was busy with my work in the office. As usual when there was a phone rang, I will answer the call. I used to answer by my company name before further the phone conversation. This lady asked me whether I can speak in Mandarin. I said yes because I through this customer can not speak in English. She introduced herself from Hong Kong Tourism Center and she would like to conduct a survey regarding Visit Malaysia year 2007. In fact, I want to tell her that I was no available at that moment but she kept in taking about her survey without giving me to respond. She started with her first question regarding which place would I visit in Malaysia. I answer with “Sorry, my dear. I am busy at the moment.”

She very annoyed with my respond and with in manner tone, she shouted at me by saying “If busy in future, don’t answer the phone.” Damn rude this Hong Kong Lady.

I felt very sad with this kind of survey being carried out by this Hong Kong Lady. Did she need to annoy if people did not respond to her. This is a deep impact to Hong Kong Tourism Center. This lady gave me a bad impression that Hong Kong people did not learn moral in school.

Respect people in important in what aspect especially if you are involved in tourism sector. How we are going to visit a country if the people there are rude and in manner?

Yesterday, there is a topic regarding tourism program in Malaysia in radio channel. There is a Chinese man said that he liked Korea very much and made him to visit the country every 2 years once. Why he visit the Korea too often and why he did not visit other countries? The answer he gave is simple. There is a pretty girl in front of you. Do you see? Definitely yes. But if this pretty girl like this Hong Kong lady, would you like to see again. You should answer this question.

Similar to Malaysia. This is Visit Malaysia year and every Malaysian plays a vital role to impress and promote Malaysia.

Smile and respect people are the main key word to success in tourism. No point government spent tones of fund to promote the program if the nation attitude is rude.